Frequently Asked Questions

Q: Before calling you for an estimate, do I need to have drawings or plans already made up?

We can do the drawings for you. Knowing what you want is key, and if you’re not sure, we can help you identify exactly what that is. Of course, if you’ve already got them, we’re still happy to work with you. You might find it helpful to read our What Does Custom Millwork Cost? page, too.

Q: How do you quote your jobs?

We begin with an estimate. The more details you can provide, the more accurate our initial estimate will be. As the design develops, we revisit costs. Once we establish that we’re in the right ballpark and both parties are comfortable proceeding, we come up with a design. (For more info on our process, click here.) To put it another way: While the design is fluid, so is the price.

Q: Should I hire an architect? What about a designer?

When the project is millwork-specific, the best course of action is to call us first. If your project requires a permit, then you will need a full set of architectural drawings.

A word of caution: While the terms “designer” and “decorator” are sometimes used interchangeably, it’s important to know the difference. Decorators are primarily concerned with colour, finish, texture, and the ways in which they complement one another within the space. Designers approach their work from a space design point of view first, and work their way out to colour, finish, texture, and the ways in which they complement one another within the space.

Q: What if I already have an architect or designer on the project?

That’s fine. Do get us involved as early on as possible, though.

Q: Can you tell me about my role as the customer in this process?

Absolutely. The number-one thing we need from you is for you to tell us up front, in as much detail as possible, exactly what you want to end up with. We will also rely on you to let us know immediately about any concerns you may have, to make decisions quickly, and to pay promptly.

Q: Can I be my own general contractor?

It’s possible, yes. Please know that if this is the route you choose, you will be responsible for management of the entire project, excluding our part in the process. Doing this requires a lot of time, effort and knowledge.

Q: Are you licensed and insured?

Yes, we are.

Q: All I need is a “quick and dirty” job done — can you quote me a price for just the basics?No need to give me your best work.

No. We only do, and use, the absolute best.

Q: Do you do small jobs?

Sure! We fit small jobs in between the big jobs, as time allows.

Q: Do I need to be home while your team works?

Feel free to carry on with your normal schedule. We’ll be fine.
However, if you’d like to stand around and watch and give us advice, we will charge you by the hour.

(Only kidding!)

Q: What kind of turnaround do you require?

Once all millwork drawings, materials, colours, and so on, have been signed off on, it’s anywhere from 4-8 weeks from signoff to the point at which everything is ready to go and all the parts and pieces are finished and available. (Everything we do for you is created specifically for you — we don’t pull your cabinets from a shelf.) That said, please keep in mind that other factors do play into the overall time: We are only one piece of the puzzle.

Q: What does an average kitchen cost?

How long is a piece of string?

The truth is, that’s nearly impossible to answer. Why? Let’s substitute “car” for “kitchen.” What make? What model? What options? What colours? A lot of us would love a vintage Rolls Royce, but the prohibitive cost of all that luxury means we make do just fine with a different car entirely. So too with kitchens.

A great way to think about cost is to figure out how much your total budget will allow. For instance, if you want to renovate your kitchen, telling us exactly the amount you want to spend is by far the best way to get an idea of what we can do for you. We respect your parameters and will give you the absolute best options for your price range, telling you exactly what you can do within those boundaries.

You might find it helpful to read our What Does Custom Millwork Cost? page, too.

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